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Return Policy

We Guarantee Your Satisfaction. The best just got better! Though it’s very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.

We guarantee the quality on everything we sell. If you think something doesn’t match up to our description of it, simply return for a 100% refund or exchange. Note, the original shipping & handling charges are non-refundable.

NB – The offer is void if product is more than 50% used or damaged.

All returns must be executed within our 7 day Return Policy and authorized by Makeup Eraser SA in writing prior to returning the item(s) for a refund or exchange.

Follow these 2 easy steps:

Step 1 – Send us an email to info@makeuperaser.co.za within the first 7 days of receiving your goods. We would appreciate any feedback you may have for us.

Step 2 – If you are sending your parcel back to us via registered mail, e-mail us the tracking number to info@makeuperaser.co.za within the 7 days return period.

Or

Return the item to the Independent Sales Representative you originally purchased it from.

As soon as we receive your return we will contact you regarding your exchange or a refund.

PLEASE NOTE:

Due to security issues we cannot accept walk-in or drop-off returns.

RETURN ADDRESS:

Makeup Eraser SA

P O Box 548

Century City

7446

 

Return Conditions

Refunds will be paid through the original payment means. If paid in cash to an Independent Sales Representative MUE SA will EFT the refund into your bank account. Please supply Makeup Eraser SA with your full banking details.

It has to be returned in its original packaging.

For your protection we recommend that you insure your package against loss and damage and request a delivery confirmation.

Any refund payable will exclude any original shipping and packaging costs neither will Makeup Eraser SA cover the return costs. It has to be returned in its original packaging.

Damaged, Defective Product

If product is damaged or defective, you are responsible to contact us within seven (7) days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.